Accessibility for Ontarians with Disabilities Act (AODA)

The Dealership is committed to providing its services to everyone, including persons with disabilities in a way that respects their dignity and independence. The Dealership's goal is to ensure that people with disabilities have equal opportunity to access services in an integrated manner by identifying, removing and preventing barriers that could interfere with their ability to access the building and make full use of the Dealership's services. 


This policy establishes the requirement for accessibility standards for customer service in accordance with the Accessibility Standards for Customer Service as set out within the Ontarians with Disabilities Act (AODA). The policy applies to all team members.  

Definitions 


The definition of disability under the AODA is the same as the definition of disability in the Ontario Human Rights Code and is in accordance with four principles:


  • Protect the dignity of a person with a disability

  • Provide independence to a person with a disability when accessing the services provided by the Dealership

  • Provide integrated services that allow people with disabilities to fully benefit from services provided by the Dealership

  • Provide equal opportunity to have services, options and benefits as are offered to all others in the Dealership


In accordance with the Customer Service Standard of the AODA, the Dealership undertakes to train team members in these requirements and will ensure that all team members who are contracted to perform services at the Dealership have received training in this standard.


Under the Human Rights Code, persons with disabilities are not required to advise the Dealership of the nature of their disability, however, are required to advise the Dealership that they have a disability and require accommodation and information on what accommodation they require. Where the individual with the disability feels comfortable with providing the general nature of their disability, such as "vision," "hearing," "mobility" or "other," this information can assist the Dealership in providing services to the individual. See the Accommodation policy for additional information.


Workplace Emergency Response


The Dealership will create an emergency response plan for team members who ask for such accommodation due to a disability. If the team member with a disability who receives the individualized workplace emergency response plan requires assistance and provides consent, the Dealership will provide the individualized emergency response information to a person who is designated to assist the team member in case of an emergency.


Accessible Formats and Communication Supports


The Dealership will upon request provide or arrange for the provision of accessible formats and communication supports for persons with disabilities in a timely manner that takes into account the person's accessibility needs; and at a cost that is no more than the regular cost charged to other persons. The Dealership shall consult with the person making the request in determining the suitability of an accessible format or communication support. In addition, Mississauga Toyota shall notify the public about the availability of accessible formats and communication supports.


If a team member wishes to provide feedback to the Dealership to enhance or change current AODA policy or practice, it is suggested you connect with the COO or CEO.


Assistive Device


Persons with a disability are permitted, where possible, to use their own Assistive Device when on our premises for the purposes of obtaining, using or benefiting from our goods and services. 

If there is a physical, technological or other type of barrier that prevents the use of an Assistive Device on our premises we will first endeavour to remove that barrier. If we are not able to remove the barrier, we will ask the person how they can be accommodated and what alternative methods of service would be more accessible to them. We will make best efforts to provide an alternative means of assistance to the person with a disability. 


Accessibility at Our Premises 


We offer the following facilities and services at Mississauga Toyota to which the Policy applies to enable persons with a disability to obtain, use or benefit from our goods and services: 


  • Wheelchair accessible door next to disabled parking (ii) disabled parking, (iii) assistance of a team member to complete a form, (iv) electronic control boards (v) drive through with interior drop-off service lanes, (vi) a chair for waiting in line if a person's disability prevents them from standing for lengthy period, (vii) indoor showroom (viii) all services available on one level 

  • Team members receive training on how to use facilities or services made available on our premises to assist persons with a disability to obtain, use or benefit from our goods and services. 


Service Animals 


Persons with a disability may enter premises owned and/or operated by Mississauga Toyota accompanied by a Service Animal and keep the Service Animal with them. 

Team members receive training on how to interact with persons with a disability accompanied by a Service Animal. 



Support Persons 


A person with a disability may enter the Dealership with a Support Person and have access to the Support Person while on the premises. 


Mississauga Toyota may require a person with a disability to be accompanied by a Support Person where it is necessary to protect the health or safety of the person with a disability or the health or safety of others on the premises. 


Team members receive training on how to interact with persons with a disability who are accompanied by a Support Person.


All training for AODA is provided within two (2) weeks of a team member's hire date.





If you have any questions please email us at bdc@mississaugatoyota.com